Location
  • Brest
  • Minsk

Gexateq is a software development company with solid expertise and experience in custom software development, mobile development, design, R&D, tech advisory, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for innovations. Gexateq delivers a full spectrum of IT services to companies across different business areas and industries, including Oil & Gas, Banking & Finance, Healthcare, Logistics and Transportation.

We are looking for a First Line Support Analyst to join our rapidly growing Team.
You will work as part of a team, you will provide first-line support to customers via the telephone, ensuring that customers receive a high level of service.

Responsibilities:

  • Answering calls via telephone.
  • Providing guidance on how to create and complete profiles.
  • Logging of service desk tickets, ensuring all the details of the issue were provided.
  • Provide assistance to end users with their daily tasks according to defined procedures.
  • Escalates customer issue as needed based on established guidelines.


Requirements:​​​​​​​​​​​​​​

  • Level of English: Advanced or Fluent :  (both written and oral).
  • Advanced level PC skills.
  • Desire to learn and help others.
  • Excellent Communication skills.


Plus:

  • Previous experience as First Line Support Analyst.


Skills: ​​​​​​​

  • Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
  • Ability to work calmly under pressure.
  • Excellent computer skills including MS Word and Excel.


We provide:

  • Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,206).
  • Training and development.
  • Mentor support.
  • Corporate library.
  • International projects.
  • Language courses: English.
  • Corporate events.
  • Team building.
  • Gifts.
  • Charity events.
  • Great place to work.


Benefits:

  • Healthcare insurance.
  • Sport compensation.
  • Psychological help compensation, mental health support.
  • Sick Days, extra days off for special events.
  • Payments on birthday and special occasions.

Palina Aliakseyeva

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