Second Line Support Analyst

Gexateq is a software development company with solid expertise and experience in custom software development, mobile development, design, R&D, tech advisory, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for innovations. Gexateq delivers a full spectrum of IT services to companies across different business areas and industries, including Oil & Gas, Banking & Finance, Healthcare, Logistics and Transportation.

We are looking for a Second Line Support Analyst to join our rapidly growing Team.

Rotating shifts:
6am- 2pm GMT+3 – optionally.
12pm- 8pm GMT+3 – this shift will be scheduled during the training.
4pm- 12am GMT+3 – 80% of the working time falls on this shift.
7pm- 2am GMT+3 –  one week a month.
12am- 6am GMT+3 –  one week a months.
Working weekends after 3 month training.
Tuesday – Saturday (Sunday and Monday off).
Sunday – Friday (Friday and Saturday off).
Working on weekends after 3 month training.
Working from Tuesday to Saturday (Sunday and Monday off).
Working from Sunday to Thursday (Friday and Saturday off) – 2 weeks a month and during the training period.

Responsibilities:

• Providing support to end-users, including procedural documentation and relevant reports.
• Troubleshooting current issues and providing work arounds to end-users.
• Providing guidance on how to set up an application or resolve set up issues.
• Reporting bugs to developers.
• Investigating application logs.

Requirements:​​​​​​​​​​​​​​

• Level of English: Advanced or Fluent:  (both written and oral).
• Advanced level PC skills.
• Desire to learn and help others.
• Excellent Communication skills.

Plus:​​​​​​​​​​​​​​

• Previous experience as IT technical support specialist or QA.
• SQL knowledge.

Skills:

• Good understanding of how software and operating systems work.
• Up-to-date technical knowledge.
• Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
• Establishing a good working relationship with customers and other professionals, such as software developers.
• Good analytical and problem solving skills.
• The ability to think logically and attention to details.
  

We provide:

• Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,206).
• Training and development.
• Mentor support.
• Corporate library.
• International projects.
• Language courses: English.
• Corporate events.
• Team building.
• Gifts.
• Charity events.
• Great place to work.

Benefits:

• Healthcare insurance.
• Sport compensation.
• Psychological help compensation, mental health support.
• Sick Days, extra days off for special events.
• Payments on birthday and special occasions.