First Line Support Analyst
- Брест
- Минск
Gexateq is a software development company with solid expertise and experience in custom software development, mobile development, design, R&D, tech advisory, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for innovations. Gexateq delivers a full spectrum of IT services to companies across different business areas and industries, including Oil & Gas, Banking & Finance, Healthcare, Logistics and Transportation.
Our project is a platform for facilitation and management in big and huge companies. Apple, Levi’s, Nike, H&M, Columbia, Gucci, Swarovski, Walmart, Lego, Adidas, Aldi, Biedronka and 250+ more brands are using our platform.
We are looking for a First Line Support Analyst to join our team.
Requirements:
- Level of English: Advanced or Fluent (both written and oral).
- Advanced level PC skills.
- Desire to learn and help others.
- Excellent Communication skills.
- Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
- Ability to work calmly under pressure.
- Excellent computer skills including MS Word and Excel.
Will be a plus:
- Previous experience as First Line Support Analyst.
Responsibilities:
- Answering calls via telephone.
- Providing guidance on how to create and complete profiles.
- Logging of service desk tickets, ensuring all the details of the issue were provided.
- Provide assistance to end users with their daily tasks according to defined procedures.
- Escalates customer issue as needed based on established guidelines.
We provide:
- Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,208А).
- Flexible Schedule: Hybrid Work Format, Office Work.
- Training and development.
- Mentor support.
- Corporate library.
- International projects.
- Language courses: English.
- Corporate events.
- Team building.
- Gifts.
- Charity events.
- Great place to work.
Benefits:
- Healthcare insurance.
- Sport compensation.
- Psychological help compensation, mental health support.
- Sick Days, extra days off for special events.
- Payments on birthday and special occasions.