Локация
  • Брест
  • Минск

Gexateq is a software development company with solid expertise and experience in custom software development, mobile development, design, R&D, tech advisory, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for innovations. Gexateq delivers a full spectrum of IT services to companies across different business areas and industries, including Oil & Gas, Banking & Finance, Healthcare, Logistics and Transportation.

Our project is a platform for facilitation and management in big and huge companies. Apple, Levi’s, Nike, H&M, Columbia, Gucci, Swarovski, Walmart, Lego, Adidas, Aldi, Biedronka and 250+ more brands are using our platform.

We are looking for a First Line Support Analyst to join our team.

Requirements:

  • Level of English: Advanced or Fluent (both written and oral).
  • Advanced level PC skills.
  • Desire to learn and help others.
  • Excellent Communication skills.
  • Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
  • Ability to work calmly under pressure.
  • Excellent computer skills including MS Word and Excel.

Will be a plus:

  • Previous experience as First Line Support Analyst.

Responsibilities:

  • Answering calls via telephone.
  • Providing guidance on how to create and complete profiles.
  • Logging of service desk tickets, ensuring all the details of the issue were provided.
  • Provide assistance to end users with their daily tasks according to defined procedures.
  • Escalates customer issue as needed based on established guidelines.

We provide:

  • Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,208А).
  • Flexible Schedule: Hybrid Work Format, Office Work.
  • Training and development.
  • Mentor support.
  • Corporate library.
  • International projects.
  • Language courses: English.
  • Corporate events.
  • Team building.
  • Gifts.
  • Charity events.
  • Great place to work.

Benefits:

  • Healthcare insurance.
  • Sport compensation.
  • Psychological help compensation, mental health support.
  • Sick Days, extra days off for special events.
  • Payments on birthday and special occasions.